Privacy,
clearly explained.

Scope and who we are

This policy applies to personal information handled by One Biolabs Pty Ltd through onebiolabs.com.au and related customer communications. In this policy, “ONEBIO LABS”, “we”, “us” and “our” refer to One Biolabs Pty Ltd.

We manage personal information in line with applicable Australian privacy requirements, including the Australian Privacy Principles where they apply to us.

Information we may collect

The information we collect depends on how you interact with us and may include:

• your name, email address, telephone number and delivery or billing address;
• order, payment status, delivery and customer support information;
• business details supplied with wholesale or affiliate enquiries;
• messages, product questions and other correspondence you send to us;
• website usage information such as browser type, device details, pages viewed and approximate location derived from an IP address; and
• marketing preferences and records of consent or unsubscribe requests.

Please do not send sensitive personal information unless it is reasonably necessary for us to deal with your request.

How we collect information

We generally collect information directly from you when you contact us, subscribe for updates, create or use an account, make an enquiry, place an order or ask for customer support. We may also receive limited information from payment, delivery, website hosting and analytics providers involved in providing our services.

Why we use personal information

We may collect, hold and use personal information to:

• respond to enquiries and provide requested product information;
• process, fulfil and support orders;
• assess wholesale and affiliate applications;
• communicate service, delivery, account or policy updates;
• send marketing communications where permitted and manage your preferences;
• maintain website security, prevent misuse and improve our services;
• keep business, tax and transaction records; and
• meet legal and regulatory obligations.

When information may be shared

We may disclose personal information where reasonably necessary to service providers that support payments, order fulfilment, delivery, website hosting, email, customer service, analytics, professional advice and business administration. We may also disclose information where required or authorised by law, or to protect our rights, customers or systems.

Some technology or service providers may process information outside Australia. The countries involved can depend on the provider and service configuration in use. You may contact us for current information about relevant overseas handling. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

We do not sell personal information.

Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed completely secure.

We keep personal information only for as long as reasonably needed for the purpose it was collected, to resolve enquiries or disputes, and to meet legal, accounting or reporting obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Access and correction

You may ask to access personal information we hold about you or request a correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Email us with enough information to identify the relevant record. We may need to verify your identity before responding.

We will respond within a reasonable period. If an applicable exception means we cannot provide access or make a requested correction, we will explain the reason where the law allows.

Marketing choices and website data

You can unsubscribe from marketing emails using the unsubscribe option in the message or by contacting us. Service communications about an active order or account may still be sent where necessary.

Our website may use essential browser storage or similar technologies required for site functionality. If analytics or marketing technologies are used, information may be collected about how the site is accessed and used. You can manage available cookie controls through your browser settings, although blocking essential technology may affect site functions.

Questions, complaints and changes

For a privacy question, access or correction request, or complaint, contact us in writing. Please describe the issue and include your preferred contact details. We will acknowledge and investigate privacy complaints and aim to provide a response within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

We may update this policy when our practices, services or legal obligations change. The date at the top identifies the latest version.